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18px;display:flex;overflow-y:auto}.date-separator{justify-content:center;margin:10px 0 8px;display:flex}.date-separator span{color:var(--gray-500);letter-spacing:.2px;background:#ffffffe6;border-radius:8px;padding:4px 14px;font-size:11.5px;font-weight:600;box-shadow:0 1px 2px #0000001a}.msg-row{animation:.18s ease-out msgAppear;display:flex}.msg-row.from-user{justify-content:flex-end}.msg-row.from-agent{justify-content:flex-start}.msg-bubble{word-break:break-word;max-width:68%;padding:7px 11px 5px;position:relative;box-shadow:0 1px 2px #00000024}.msg-row.from-user .msg-bubble{background:var(--red);color:#fff;border-radius:12px 2px 12px 12px}.msg-row.from-agent .msg-bubble{color:var(--black);background:#fff;border-radius:2px 12px 12px}.msg-agent-label{color:var(--red);letter-spacing:.2px;margin-bottom:3px;font-size:11.5px;font-weight:700;display:block}.msg-text{margin:0;font-size:14px;line-height:1.45}.msg-footer{justify-content:flex-end;align-items:center;gap:3px;margin-top:4px;display:flex}.msg-time{color:#ffffffb8;font-size:10.5px;line-height:1}.msg-row.from-agent .msg-time{color:#888}.msg-ticks{align-items:center;line-height:1;display:inline-flex}.msg-ticks svg{display:block}.status-sending{color:#ffffff61}.status-sent{color:#ffffffad}.status-delivered{color:#ffffffe0}.status-read{color:#93d8f0}.typing-bubble{padding:10px 13px}.typing-dots{align-items:center;gap:4px;display:flex}.typing-dots span{background:#aaa;border-radius:50%;width:7px;height:7px;animation:1.2s infinite typingBounce}.typing-dots span:nth-child(2){animation-delay:.2s}.typing-dots span:nth-child(3){animation-delay:.4s}.support-chat-input-area{background:#f0ece7;border-top:1px solid #00000012;flex-shrink:0;align-items:center;gap:10px;padding:11px 14px;display:flex}.support-msg-input{font-family:var(--font-body);transition:box-shadow var(--transition);background:#fff;border:none;border-radius:24px;flex:1;padding:10px 16px;font-size:14px;line-height:1.4;box-shadow:0 1px 3px #0000001a}.support-msg-input:focus{outline:none;box-shadow:0 1px 5px #0000002e}.support-msg-input::placeholder{color:var(--gray-300)}.support-send-btn{background:var(--red);color:#fff;cursor:pointer;width:44px;height:44px;transition:all var(--transition);border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;padding-left:2px;display:flex}.support-send-btn:hover:not(:disabled){background:var(--red-dark);transform:scale(1.06)}.support-send-btn:disabled{background:var(--gray-300);cursor:not-allowed}@keyframes msgAppear{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.45}}@keyframes fadeInOut{0%,to{opacity:1}50%{opacity:.5}}@keyframes typingBounce{0%,60%,to{opacity:.45;transform:translateY(0)}30%{opacity:1;transform:translateY(-6px)}}.messages-area::-webkit-scrollbar{width:5px}.messages-area::-webkit-scrollbar-track{background:0 0}.messages-area::-webkit-scrollbar-thumb{background:#00000024;border-radius:3px}@media (width<=768px){.support-chat-page{height:calc(100vh - var(--header-h));padding:0}.support-chat-container{border-radius:0;max-width:100%}.msg-bubble{max-width:82%}.messages-area{padding:12px}}